Globe Telecom just pisses me off. I tried not writing about them in the past months although Globe tested my patience months ago.
First offense. My globe bundle (internet and landline) was cut after Ondoy. That’s reasonable but what happened after wasn’t. I called Globe Customer Service for like million times for reconnection of my line and they keep on telling me they’re still doing repairs. It was hard to call customer service at that time and it took so much of my time to call them up and get connected. Anyway, when they were already able to repair the line, the repair people told us they won’t be able to do it because there were mud below the electric post where the globe wires were and just call them up when the mud are gone. I was pissed, totally irritated but kept my cool.
Second Offense. After a week of putting my line back (finally), I received a bill stating I have to pay some P2,500+++! What?! I called customer service a lot of times and talked to different ones all the while lamenting what they’re putting me up with. Each one promised to do something about the problem. No one called me back after the promises.
Third Offense. A week after, I got another billing stating I now have to pay more than 3,500+++! What again??!!! My insanity is breaking down from stress. I called up customer service again and was promised more and… No one called me back.
Fourth Offense. They cut my line for non-payment. This is the part where I stopped calling customer service and personally stormed at their real office at SM Marikina. In fairness, the customer service was cool and was cordial, he immediately responded to my concerns and we made amends. My line was restored. I had to pay more than what I feel I should pay but at least he responded to my concerns.
Fifth Offense. They sent me a bill not honoring my previous conversation and agreement with the customer service at SM Marikina. I was furious like hell. I stormed again at Globe SM Marikina. A new customer service listened to my angry woes and resolved it again. I paid another hefty sum but I was okay with that believing that my concerns were addressed.
Sixth Offense. They cut my line yesterday. I wanted to scream damnations to Globe. I wanted to go directly to NTC and recommend for the termination of their license. They’re totally unforgivable. I called customer service to tell them about this and I was simply told: oo nga ma’am, nag-reflect nga po ang binayaran nyo” (yes ma’am, your payment reflected on the system). I promised not to swear names again but this time, I can’t help it!
Globe is totally hateable. I’ve been their loyal mobile subscriber for four years before this happened. I trusted their service that’s why I availed of their Globe Bundle promo. If I was not lock with their service for a year, I would have gladly disconnected myself from them forever. I gave Globe a chance but they only fooled me, twice, thrice… six times!
If you’re thinking of switching to Globe or availing of any Globe Telecom Services, think again and think some more. If you wanted your life in hell, yes, become a Globe subscriber. Good luck.
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ang laki ng poot at galit…
so far di pa ko nag avail ng ibang service from Globe other than SMS. mas trusted ko sila in terms of sms rate deductions.
talaga JP! as in ang laki tlaga. na-stress ako ng husto sa kanila noh!
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Globe has charged me P 2,400 plus last month for alleged internet usage on my cellphone, which I did not use. After appealing to them, they waived the charges. This month they charged me again, for this month’s alleged usage, but I still haven’t used the Internet on my cellphone. Now they are insisting that I pay. I can prove that I didn’t use the Internet on my cellphone, but they won’t listen. This is unfair! I’m not the only one who has been having this problem.
hindi nila inaalagaan customers nila. i have suffered the same problem, and more..
now im being harassed by their coll agency abt the disconnection fee, when its their fault i terminated their service!
paging Ayalas!!
hmmm kami din 1 week pa lang yung connection namin nwala agad yung net then tawag kami ng tawag nag respond naman sila kaso for a week ganun lagi nawawala yung net then sabi ng service d na magagawan na paraan kasi mismo sa loob na ng globe yung problema kasi kahit sinong employee ng globe pede mka access sa account mo at nkawin ang linya mo sa net..ang problema pinavoid ko yung contract since wala kami service natanggap sa kanila pero nagpapadala pa rin sila ng billing sa amin.tama ba naman yun ganun wala kami net tapos continuos pa rin yung billing nila.
totoo yan! sobrang grabe talaga sila maningil!! ang iba pa diyan kahit hindi mo ginamit yong phone sasabihin na 1 hr etc ka raw gumamit para magbayad ka ng malaki! grabe talaga!!!!!
Amf na globe, 11000 daw ung bill ko for this month. HOw this happened. normally ang bnbyaran ko monthly d umaabot ng 2k.. grabe nman.. any comments/. anong dapt gwin
globe really sucks. kung lahat lang ng important contact numbers ko ay SMART or better SUN cellular, lumipat nako ng network. sabi sakin ng boyfriend ko who had been in that same kind of business, once na nakakuha na ng pera o komisyon yung employees from you, madalas iniignore na lang nila yung mga concerns mo. hindi na finoforward or ginagawan ng solusyon. madalas rin daw, hindi updated ang system kaya kahit patayin mo pa yang cellphone mo ng isang buwan may bill ka pa ring matatanggap na gumamit ka ng other services aside sa plan na inavail mo. pera lang habol ng globe sa costumers nila. pag na-ooverwhelm na sila ng pera, keber na kung pumapalpak na services nila.